0845 686 3535

Support Services

Iconic aims to give clients complete confidence that their systems will continue to perform efficiently and promptly both now and in the future.

Our technical insight and business partnership experience allow us to offer both specialist and system-wide technical support, and uniquely to offer what we term �shortfall� support where your existing support provider has a gap in their capability or experience.

Support Packages

Iconic Support packages are designed around your organisation, to meet your SLAs. We will deploy the right blend of on-site and remote technical resource to tackle issues, and proactive monitoring resource to prevent issues in the first-place. 
We will evaluate your support requirements, and offer you a comprehensive pre-pay support contract that meets your requirements, and doesn�t tie you to us forever. We believe the way to build a long-term support relationship is to make it easy for clients to choose us, and to leave us. 

By default we employ ITIL Service Delivery and Management  techniques, however we retain the flexibility to fit-in with your exiting non-ITIL incident and support processes if required.

Ad Hoc Support

If you have an unexpected issue, a complex situation that you are struggling to resolve, or have run out of patience with an existing supplier, we will be pleased to help you out. We can have our technical and business experts with you at very short notice.

If you would like to find out more about how Iconic IT can help your business then please contact us today on 0845 686 3535